The following is a list of pills available for engagement configuration:
DESIGN
| Message tone | Define the tone used for messages (Humourous, Friendly, Serious). |
| Message title | Let's you define what the title of the engagement will be instead of it being AI Generated. This is handy for when you want to name it something company specific like "Acme Company Cyber Security Month". |
| Prepend Custom Message | Write a custom message to users. The message will prepend the AI generated message. |
| Custom Message | Write a custom message which can include links and/or images. The message will follow the AI generated message. Use the Only Use Custom Message toggle to turn off all AI messaging. Sometimes it handy to provide users with a link (to a policy or webpage). To create a link use the following format: [Link Text Here](https://www.test.com) |
| Additional Context | Provide Ampy with additional prompting information and/or instructions. Especially powerful when used with custom findings. |
| Instructions | Provide instructions to fix the issue. You can write your own, let AI write them for you or a combination of both. |
ENGAGE
| Triage (Yes/No) | Ask users a Yes/No question and launch automations based on responses |
| Delay Engagement | Delay engagement for a certain amount of time. This is good for enforcing SLAs. |
| Skip Waiting Period | Immediately sends out messages regardless of time and/or free busy status. |
ACTION
| Schedule Resolution | Schedule ResolutionWork with users to schedule automations to resolve the issue. |
| Resolve Now | Provides a button that can be tied to an Action that will close out the finding. |
| Launch Action | Immediately launch an automation before user engagement occurs. This could be used to start a ticket or even launch containment steps |
| Action Button | Create Buttons for the end user and tie automations with them. This is useful when there are multiple remediation paths. |
REMIND
| Reminder | Remind users that the issue still needs resolved. |
ESCALATE
| Resolution Deadline | Define a Deadline. |
| Resolution Expiry Action | Run a automation when the deadline expires. |
| Escalate to New Channel | Escalate to a new channel. For example, if the engagement is in Slack you can escalate it to email. |
| Redirect Engagement | Redirect messages from the user to another channel or user. |
| Escalate to Manager | Escalate issue to a users manager. |
CONCLUDE
| Mark Complete | Provide a button for users to mark when an action is completed. This puts the findings into a "Pending Verification" status. Once the finding is confirmed, it will be closed. |
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